We are amid the 4th Industrial Revolution, and technology is evolving faster than ever before. Companies and individuals who do not keep up with some of the major trends in technology run the risk of being left behind. Understanding key trends will allow people and businesses to prepare for and take advantage of opportunities. As a future-oriented business and technology, it is my job to look ahead and identify the most important trends. In this article, I share with you the seven most imminent trends that everyone should be ready for in 2020.

AI-as-a-service

Artificial Intelligence (AI) is one of the most transformative technological developments of our time. Most companies have begun to explore how they can use AI to improve their customer experience and streamline their business operations. This will continue in 2020 and, as people become increasingly used to working alongside AIs, the design and deployment of our AI-based systems will remain an expensive proposition for most businesses.

Currently, these platforms, provided by the likes of Amazon, Google, and Microsoft, tend to be somewhat broad in scope, with (often expensive) custom-engineering required to apply them to the specific tasks an organization may require. During 2020, we will see wider adoption and a growing pool of providers that are likely to start offering more tailored applications and services for specific or specialized tasks. This will mean no company will have any excuses left not to use AI.