Conditions Available
Warranties Available
PMB0312-10000S
by Netgear
24 x 7 Next Business Day - Replacement - Electronic and Physical Service
- Unspsc:
- 81111812
- Upc:
- 606449082159
- Description:
- NETGEAR's OnCall 24x7 is designed for customers who wish to maintain their own network products with assistance from NETGEAR technical experts. We designed the offering to complement our customer internal resources.
General Information
- Product Type
- Service
- Manufacturer Part Number
- PMB0312-10000S
- Manufacturer Website Address
- http://www.netgear.com
- Service Name
- ProSupport OnCall
- Manufacturer
- Netgear, Inc
- Brand Name
- Netgear
Service Information
- Product Supported
- Netgear Category 2 Products
- Provided Support
- Email Support
- Service Availability
- 24 x 7 Remote Diagnostic
- Service Description
- 24x7 Next Business Day
- Service Details
- 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issuesExpress hardware replacement for arrival within next business day (NBD)This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issueEscalation management with Plan of Action (POA)Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releasesSoftware Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
- Service Duration
- 1 Year
- Service Main Type
- Replacement
- Service Sub Type
- Electronic and Physical
- Service Response Time
- (Next Business Day) - Replacement
