PMB0312-10000S
by Netgear

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24 x 7 Next Business Day - Replacement - Electronic and Physical Service

Product Type

Service

Manufacturer Part Number

PMB0312-10000S

Manufacturer Website Address

http://www.netgear.com

Service Name

ProSupport OnCall

Manufacturer

Netgear, Inc

Brand Name

Netgear

Product Supported

Netgear Category 2 Products

Provided Support

Email Support

Service Availability

24 x 7 Remote Diagnostic

Service Description

24x7 Next Business Day

Service Details

24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issuesExpress hardware replacement for arrival within next business day (NBD)This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issueEscalation management with Plan of Action (POA)Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releasesSoftware Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements

Service Duration

1 Year

Service Main Type

Replacement

Service Sub Type

Electronic and Physical

Service Response Time

(Next Business Day) - Replacement