Conditions Available
Warranties Available
SVC-SD-MX960
by Juniper
24 x 7 x 4 Hour - Maintenance - Electronic and Physical Service
- Unspsc:
- 81111812
- Description:
- Juniper Networks is an expert in achieving network availability levels. We help you meet the most aggressive network demands with operational support designed to ensure maximum uptime and optimize the utility of your network assets. You choose the service elements best suited to your network and your in-house capabilities, and we do the rest.
General Information
- Product Type
- Service
- Manufacturer Part Number
- SVC-SD-MX960
- Manufacturer Website Address
- http://www.juniper.net
- Service Name
- J-Care
- Manufacturer
- Juniper Networks, Inc
- Brand Name
- Juniper
Service Information
- Product Supported
- MX960 Chassis (includes RE/SCB/PWR/JUNOS)
- Provided Support
- Remote Diagnosis
- Region Availability
- 4 hours response is available for Sites located within 50 miles of an authorized Juniper Networks' parts depot.
- Service Availability
- 24 x 7
- Service Description
- 24x7x4 Hour
- Service Details
- JTAC Access: With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.Software Releases: Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.Online Support: The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.Same-Day: Same-day delivery of advance Hardware replacements, 7 days per week, including holidays. "Same-day delivery" means that Juniper Networks will deliver advance replacements for defective Hardware, 24 hours a day, 7 days a week, within 4 hours of final diagnosis of a part failure by Juniper.
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Response Time
- 4 Hour
