UK744E
by Hp

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9 x 5 Next Business Day - On-site - Maintenance - Electronic and Physical Service

Product Type

Service

Manufacturer Part Number

UK744E

Manufacturer Website Address

http://www.hp.com

Service Name

Care Pack Hardware Support

Manufacturer

HP Inc.

Brand Name

HP

Product Supported

HP Commercial Mobile TC PC's with 3/3/0 Warranty

Provided Support

Phone Support

Service Availability

9 x 5

Service Description

9x5 Next Business Day

Service Details

Remote Problem Diagnosis and Support:HP Services uses electronic remote support tools to isolate your problem and facilitate resolutionNext Business Day Onsite Response:For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service windowHP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessaryYour coverage includes all required parts and materialsStandard Business Hours, Standard Business Days:Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidaysEscalation Management:Established escalation procedures enlist specialized expertise from HP and selected third-partiesOptional Defective Media Retention Service:A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HPThis option lets you protect sensitive data by keeping your defective disk, without paying for the replacement

Service Duration

5 Year

Service Location

On-site

Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Response Time

(Next Business Day)